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Keep Your Prospect “Safe”

Safety

Keep your Prospects Feeling “Safe” Downloadable & Printable Worksheet Ego States The psychologist, Eric Berne, theorized that we all have three recordings of videos running when we are first brought into the world through about age 5.  The videotapes or “tapes” create our three ego states:  Parent, Adult, and Child.  Your Adult video recorder is…

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Active Listening

Active Listening to Grow Rapport DOWNLOADABLE PDF Listening is the most fundamental component of interpersonal communication skills.  Listening is not something that just happens (that is hearing), listening is an active process in which a conscious decision is made to listen to and understand the messages of the speaker. Listeners should remain neutral and non-judgmental,…

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Facial Microexpressions

Happy or Sad

Microexpressions Training Topic Worksheet Let’s be real, we all know what microexpressions are…you remember that look your mom gave you from across the room that told you she was either happy, fearful, surprised or maybe even angry with something you were about to do.  She likely didn’t have to say a single word and we…

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Instantly Creating Rapport

Non-Verbal Communication

Instantly Creating or Destroying Rapport Several studies and common sense both suggest that body language is far more powerful and effective in communication than the words we say.  Body Language is guilty of conveying upwards of 93% of the information in face-to-face communication and is far more effective at communicating emotion than are words. What…

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Centers of Influence (COI)

C.o.I. Ponds

Growing Your Networking Team Noel Malan with Five Rings Financial shared a great analogy comparing Koi Fish Ponds to Center of Influence (C.O.I.) Ponds.  Though nothing like traditional Japanese Koi ponds, they are similar in that you can link your C.O.I. ponds with other ponds to exponentially grow your pond.   In essence, when you…

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Linked-In or Linked-Out?

LinkedIn Success

Effectively Setting Up and Growing Your LinkedIn Network | 6-Week Strategy Training Worksheet Download A lot of people I talk to tell me that they are confused about what LinkedIn does or doesn’t do, maybe overwhelmed with setting up a new social media channel, maybe lost and unsure of where to start, and most are…

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Success Metrics | Leading, Middle, and Lagging KPIs

Success Metrics

DOWNLOADABLE PDF WORKSHEET Ultimately, the activities that lead to achieving your goals are called Leading Activities.   When we measure and track these activities or keep score we call them performance indicators.  When they are critical to our success, we call them Key Performance Indicators or KPIs. For sales, when you think of leading activities, you…

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